Refund Policy

The paid product is a one-time, instantly delivered digital report tied to a specific photo analysis. It is not a subscription and there are no recurring charges — you pay once per report.

Because the report is digital content delivered immediately after payment, completed purchases are generally non-refundable once the report has been generated and displayed. However, we will issue a full refund in the following cases:

• Technical failure. You were charged but the report was not generated or could not be accessed due to an error on our side.
• Duplicate charges. You were charged more than once for the same report.
• Unauthorized payment. The purchase was made without your authorization (please also contact your payment provider).

Email us via the address on our Contact page within 14 days of the purchase, with the subject line "Refund Request", the email you used to sign in, and the approximate time of the purchase. We review every request and respond within 5 business days.

Approved refunds are issued to your original payment method through the same payment provider (e.g. PayPal) used at checkout. Depending on your provider, funds typically arrive within 5–10 business days after approval.

Please contact us before filing a chargeback with your bank or payment provider — most issues are resolved faster through a direct refund request. Unresolved chargebacks may result in the associated account losing access to paid features.